DELIVERY
Delivery will normally take 3-5 working days.
Please allow 10 working days to receive your delivery before querying your items.
WE SHIP TO
- UK
- EU
- Worldwide
DELIVERY OPTIONS
Simply select your desired delivery option at checkout. All UK orders ship directly from our warehouse in the Highlands. A summary of shipping options appears below:
* Please note:
We cannot deliver to PO Box addresses.
Basket value does not include shipping? Please select the ‘calculate shipping’, then enter your address details and select ‘calculate shipping’ to update payment details.
Please allow 10 working days to receive your delivery before querying your items.
SUMMARY OF SHIPPING OPTIONS
UK
Signed For 1st Class
1-2 working days
Signed For 2nd Class
3-5 working days
Mainland Europe
International Tracked & Signed
5-7 working days
Rest of the World
International Tracked
7+ working days
* Please note:
Orders for delivery in Switzerland or Norway are delivered with no additional fees to pay: duty, tax and brokerage fees are included in the final basket price.
Import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority.
RETURNS
We try very hard to suit every customer and provide a great service but we also understand that you may on occasion choose to return items that are not suitable.
As a small business unfortunately we can’t offer free returns, but we do aim to make this process as easy as possible. When you receive your parcel from us you will find a delivery note enclosed. Please simply mark the items being returned, and parcel back to. Once the item has been received and reviewed we will issue a full refund provided it meets the criteria below:
– Returns are accepted within 30 days of the order being placed.
– The product must be in perfect condition and should be returned to us in the original packaging.
If your return is due to a manufacturing flaw please contact us by email and provide any photographic evidence to support your return.
Our email address is team@shredxs.com
If we are happy that the fault has not been caused by customer use/damage then we will be happy to discuss with you the option of either a replacement product or full refund.
Our return address is:
ShredXS Cycling Ltd
Rosemount
Munlochy
Highlands
Scotland
IV8 8PF
Please note we do not issue refunds on Sale items, however, we will offer you an exchange or credit note if you change your mind about a product.
RETURNS POLICY
Making a return is easy. If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in perfect condition and in the original packaging for a refund or like-for-like exchange. Returns are only accepted online for products purchased directly from www.ShredXS.com, if you have purchased from a ShredXS retail partner then they must also arrange your return or exchange.
If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition, both unwashed and unworn.
Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser.
HOW TO MAKE A RETURN
If you wish to return your purchase, simply package and post the items back to sadly ShredXS can’t cover postage costs.
We also request that you include the delivery note with the appropriate item marked as the return to allow us to issue a full refund.
Our return address is:
ShredXS Cycling Ltd
Rosemount
Munlochy
Highlands
Scotland
IV8 8PF
For return packages please follow the following steps:
We recommend that you acquire a PROOF OF POSTAGE receipt and retain this until you receive email confirmation that we are processing your return. Please note this service can take 4-6 working days to be delivered to our headquarters.
Please obtain a proof of posting wherever possible. Please avoid using timed deliveries. Please note that for gift exchanges we can refund postage to the original purchaser or issue a credit to the gift recipient. Once we receive returned items at SHREDXS, we aim to process them within seven days. We will then fully refund you any money owing. Refunds are at the discretion of the SHREDXS Customer Service team.
ShredXS will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty”. If you do have any enquiries about your return once it has been posted, email team’shredxs.com. Please include the date the item was posted, the address it was returned to, the name it was sent under and the item’s tracking number if applicable.
E – VOUCHERS
All gift cards are non-refundable.
EXCHANGES
If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made against any of the products in the ShredXS range, with the difference being refunded or invoiced.